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A simple way to insure your mobile phones, iPads and tablets
We will repair or replace your gadget(s) if they are damaged as a result of an accident. Our accidental damage includes cover for cracked screens.
In the unfortunate event your gadget is stolen, we will replace it.
All our policies come with accidental loss as standard, so if you do accidentally lose your gadget(s), we will replace them.
If your gadget(s) suffers malicious damage, we will repair or replace them.
If your gadget(s) develops a breakdown outside of the manufacturer’s warranty period we will repair or replace them.
fraudulent call use
If your mobile phone is lost or stolen, and your claim is approved, then on receipt of an itemised bill from your network provider we will reimburse you for the fraudulent use of your mobile phone up to £10,000.
We will pay repair costs or replace your gadget(s) due to the unintentional damage caused as a result of coming into contact with liquid.
If your claim for your gadget(s) is approved, we will replace any accessories (as defined in the policy) that were accidentally lost, stolen or damaged at the same time as your gadget(s) up to £150.
All our policies come with instant cover as standard with no claims exclusion period.
Pay for your policy monthly or annually with flexible cancellation terms.
Comprehensive cover for mobile phones, iPads and tablets
We want to cover the things that matter most to our customers. Mobile phones, tablets and iPads have become integral to our daily lives. Our policy is designed to provide financial protection and peace of mind, covering the cost of replacing or repairing gadgets as a result of theft, damage or loss. In addition, we cover breakdown outside the manufacturers warranty, liquid damage, fraudulent calls and data usage, accessories and more.
Unlimited Claims & Repairs
No limits on the number of claims you can make during the policy term.
Most other insurers charge extra for accidental loss… we cover it as standard!
No claims blackout periods like others who typically have 14 day exclusion periods.
Like for like replacements
We will always try and replace your device like for like (subject to availability).
What we cover
We provide comprehensive insurance cover for mobile phones, iPads and tablets. At the time of purchasing this policy, the maximum age of the gadget(s) when purchased new or as refurbished, must be no more than 12 months old and policy eligibility criteria will apply.
Cover for mobile phones from all the leading manufacturers including Apple, Samsung, Huawei, Google, Sony, Oppo, HTC, Motorola, Honor, Nokia, OnePlus and more.
Cover for Apple iPads and tablets from the major manufacturers such as Samsung, Lenovo, Google, Asus, Acer, Microsoft and more.
Frequently asked questions
What gadget(s) do you cover?
We provide cover for the following gadgets:
- Mobile phones including iPhones
Why do I need gadget insurance?
We know how important your gadgets can be to you… whether it’s your iPad, tablet, or mobile phone. With Gadget Insurance from Gadgetsure you can protect your gadgets from:
- Accidental damage e.g. cracked screens
- Liquid damage
- Accidental loss
- Malicious Damage
- Out of warranty breakdown
- Fraudulent use up to £10,000 if your gadget is lost or stolen (mobile phone only)
- Lost or stolen
- Instant cover with no exclusion periods
- Protect multiple gadgets for you and your family with our multi-gadget discount.
- Unlimited claims & repairs
- Like for like replacement (subject to availability)
- Annual or monthly contract terms
- 180 day worldwide cover
What proof of ownership is required?
- Evidence of ownership includes a document to evidence that the gadget(s) you are claiming for belongs to you. This can be a copy of the sales invoice, delivery note and receipt/gift receipt that details the gadget(s).
How do I make a claim?
To make a claim, call the claims team on 0344 856 3812, or alternatively you can submit your claim online through the Gadgetsure customer dashboard. You can also contact the claims team by email at email@example.com.
When we approve the claim, you will need to pay the policy excess to let us proceed with the claim.
If your claim is for accidental damage, we will ask you to send the gadget to our nominated repair centre where we can inspect and repair it if repairable. We aim to repair or replace your gadget within 5 to 7 working days.
If your claim is for the theft or loss of your gadget you must report the theft or loss to the police within 48 hours and your network service provider no later than 24 hours after you notice that your gadget is missing. Then, you need to contact us as soon as possible and within 48 hours of a loss occurring. If you take longer than 48 hours to contact us, you risk your claim being delayed or rejected.
Please refer to the claims section for further information.
What is the excess?
The standard excess is £75 and is payable per successful claim.
Important Information About Your Excess
If you claim within 14 days of first purchasing this insurance policy, an increased excess of £150 will be applied unless you have provided us with the following gadget(s) evidence in advance of any claim being made:
- Photographic evidence that your gadget(s) were in good condition (not already damaged) at the time of purchasing this policy uploaded through the Gadgetsure customer dashboard; and
- You will need to provide confirmation of your IMEI number or serial number either at point of purchase or within 14 days through the Gadgetsure customer dashboard, failure to provide confirmation of your IMEI number or serial number within 14 days will result in automatic cancellation of your policy; and
- Proof of purchase and /or evidence of ownership.
View all our frequently asked questions
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If you need any help or assistance please don't hesitate to contact us on the following:
0800 689 0093
Mon-Fri 9am to 5pm (exc bank holidays)
If you are an existing customer and need to make a claim then please contact us on the following:
0344 856 3812
Mon-Fri 9am to 5pm (exc bank holidays)
Get a 20% introductory discount if you purchase a policy between 11/10/21 and 18/10/21.
The discount will be automatically applied to your quote and no discount code is required.
This offer is only valid for policies purchased between 11/10/21 and 18/10/21 only. Any quote obtained between this period will only be valid during the offer period until 18/10/21.